--- crowd-funded eco-conscious hardware: https://www.crowdsupply.com/eoma68
On Fri, Aug 12, 2016 at 3:19 AM, Muhammed Adel Afzal adel@ncf.ca wrote:
If the gift is defective in some way ... will you replace/repair/refund?
i'll be making absolutely sure that everything works before they go out, and then make absolutely sure that they're packed carefully as well. bear in mind that the laptop is a kit! as this is not a "business" - there's going to be barely enough cash to get things to everybody - we can't offer a warranty unless i added something like an extra 20% on top of the existing pledge levels in order to have sufficient spare cash to be able to order a set of spares, and if we did that chances would be high that people went "yikes that's way too much!!" and we would automatically have less backers... thus risk not reaching the MOQs.
if we were set up as an established business - or if we had even one extra sponsor willing to full-time fund the project with an extra... say... $5,000 to $10,000 over the course of the past 2 years, this would be a radically different proposition. we would have had enough cash to create full working prototypes, to present them to the FSF and get the RYF Certification in advance, for example. the videos that we've done would have been with fully-working prototypes. i would have been able to show people those prototypes at hopeconf 2016 in NYC, and much much more.
instead we're juust about managing, which is in many ways a good thing because you can be absolutely certain that we're not spending money frivolously! it's a bit seat-of-the-pants but i'm happy with the way things have turned out.
l.